Conversation intelligence for hotels
Quipira captures every front-desk conversation and turns the floor — once invisible — into measurable service quality and revenue.
- Capture
- Score
- Report
- Revenue
quipira · live analysis
Front desk · Room 412 check-in · 0:42Transcript
Guest
We’re here for our anniversary this weekend — hoping for something a little special.
Agent
Congratulations! Let me get you a high floor with a city view, and arrange a late checkout for Sunday.
Would you like our celebration package — sparkling wine and a dessert plate on arrival?
Quipira scoring against rubric…
Live score
8.7/ 10
Personalization92
Special requests95
Upsell handling78
Tone88
Coaching nudge
Present the suite upgrade before the package — celebration guests convert higher.
Detected moments
Warm, personal greeting
recognized the occasion
Special request captured
late checkout · added to profile
Upsell offered, not closed
celebration package · pending
Revenue signal+$45
Guest sentimentPositive
Quipira captures every front-desk conversation, scores it against your service and revenue standards, and turns the floor — once invisible — into something you can measure, coach, and improve.
Built for the people who run the floor
Front Desk Agent
Feedback card · after the shift
✓Win — you personalized the anniversary greeting.
→Focus — offer the upgrade before the package.
ProblemQuality depends on who's on shift, and training bottlenecks on supervisors who can't be everywhere.
QuipiraInstant coaching after every conversation and quick flash-card feedback — lifting quality and approach over time, not at a quarterly review.
OutcomeEvery agent performs closer to your best one — and ramps faster.
General Manager
This week · by agent
Maria K.
94
James O.
81
Dana R.
64
ProblemYou enforce standards by hand, with no objective view of who's actually delivering.
QuipiraEvery conversation scored against your rubric — who meets the bar, who needs coaching.
OutcomeCoaching grounded in evidence — and upsell capture you can prove.
Owner / Asset Mgr
Across propertiesstd 85
Riverside
91
Harbor
84
Summit
88
ProblemYou see the financial result, but never the frontline behavior behind it — or a way to compare properties.
QuipiraAn evidence-based view of how standards are delivered — measured the same way everywhere.
OutcomeSee how each property really performs — held to one standard.
How Quipira works
Scroll to follow the loop ↓
- capturing · front deskREC 0:42We’re here for our anniversary this weekend.Congratulations! Let me find you something special.Auto-captured · transcribed · nothing logged by hand
- your rubric · RiversideeditableUpsell handlingweight · highPersonalizationweight · highService protocolsweight · mediumTone & empathyweight · medium
- scored · Room 412 check-in8.7/10Personalization92Special requests95Upsell handling78Evidence“I’ll arrange a late checkout for Sunday” — flagged for empathy & special-request handling.
- revenue & coaching · this week+12%✓Suite upgrade · won+$120!Celebration package · missed-$45Coaching loopCoach PM shift on offering the package — fed into next week’s reviews.
Compounding insights
Every conversation does double duty: it makes your guests better understood and your team better at their jobs.
Guest profile
flows into your CRM
Preferences
High floor, quiet
Requests
Late checkout
History
3 stays · returning
Style
Warm, brief
Structured guest data, ready for the next stay. The longer you run Quipira, the better every property knows every guest.
Each conversationfeeds two living records, every time
Staff profile
where coaching pays off
Personalization
88
Upsell handling
74
Special requests
91
Tone
82
A clear picture of who’s driving revenue, who’s delivering your standard, and where coaching pays off most.
What a hotel can expect
+18%
average upsell capture
3×
faster front-desk onboarding
Higher upsell capture
Consistent standards across every shift
Faster onboarding
Richer guest data, every stay
Figures shown are illustrative target ranges, not measured results.
Book a 30-minute walkthrough. We’ll score a sample of your own conversations and show you the gaps — and the upside.